ALL SALES ARE FINAL. However, at lulu Pom, our client's satisfaction is our number one priority. If you are not happy with your order, please email us at Sales@lulupom.com within 7 days of receipt to discuss.
If your order has not shipped and you would like to cancel it, you may do so within 12 hours of ordering. You must notify lulu Pom via e-mail within the timeframe for authorization.
**Policies and prices are subject to change without notice.
Products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand-made products.
All of our products are hand-made by global artisans. One-of-a-kind, woven, and vintage textiles may show signs of wear, small to large patches and other imperfections; we believe this is part of their charm and is not considered a defect. If you feel you have received a defective product, please send an email to Sales@lulupom.com within 7 days of receipt to discuss.